Desborough Surgery

Desborough Surgery 2020-09-07 Person 1 5 0

Where do I begin so my father wanted to register with this gp since he’s moved to a different address and because he wasn’t register for 3 years with the previous one. He unfortunately then got diagnosed suddenly with kidney stones one evening and got taken to hospital for treatments And needed after to register with a new gp to keep the process of his operation and consultation to continue. I respect its a hard time at the moment etc with everything COVID related but He didn’t receive any help on how to acquire this nhs number to complete his registration what so ever from the receptionist. He just kept being sent back without any direction so I ended up calling 111 nhs direct which sorted this problem. So now that he had this number he went back to provide all the forms needed to register and for some reason still something wasn’t efficient enough for them and they started asking him why are you changing gp’s and why are you here and why do you want to register here. How was he not directed properly with advice and care and helped with registration to speed this process. He rightly so became frustrated and fed up and I don’t blame him so i advised him to not to register with this gp because clearly you don’t want to help and you don’t want him to join. All this whilst he is still suffering from a kidney stone and in need of something to be done to treat him.

Actually tried to help

Desborough Surgery 2020-06-11 Person 1 5 0

Very rude and unhelpful receptionist staff, who always brush you off when you call, there is never any appointment available and when you are finally able to explain the urgency of your problem there is suddenly an appointment. When I actually did manage to see a doctor they were caring and kind. I have also found the midwife very unhelpful, up to being 26wks pregnant I have never seen her I always call to chase her for appointments, scans etc, I have not received any antenatal care even though I was having complications earlier on in my pregnancy and I am also at right of high B/p and diabetes. The final straw for me is when she 1. address me by a different name 2. Booked an appointment with me 3 weeks in advance as she had never met me but when I arrived at the appointment she called me on the phone and told me that she wasn't seeing anyone. 3. She booked a fellow up Appointment with me 8wks later and did not call when i called there was no answer. 4. I lost all confidence in her and in the surgery that adequate care could be provided to me or my unborn child. It became frustrating and stressful rather than anything else So I will be changing my GP else where. I would not recommend this practice

Desborough Surgery 2020-03-04 Person 2 5 0

My experience about desborough surgery was very bad because i need to verify my TFL Report and when i go to surgery the staff behaviour was very rude on reception .

Desborough Surgery 2020-03-02 Person 2 5 0

The reception staff are so incredibly rude. They don't even take into consideration when speaking to people that we are calling for a reason and for a purpose not for the fun of it. So when we call hear us out rather then speak over the person that is trying to explain the reason for the call. The other person could be struggling with anxiety or anything else and then having to speak to an incredibly rude receptionist can make that person feel a whole lot worse. It is so hard to get an appointment or book a blood test. You start calling at 8.30 am and your being told that they can't fit you in for a blood test even though the doctor told you that you need to have it on a specific date. The receptionists need to be taught to be more considerate of the other individuals needs and emotions. Maybe if you spoke in a nicer more respectful way or offered alternatives it would make the other person feel better. Just to add this isn't a recent observation, it has been observed in the last couple of months that the behavior and attitude isn't acceptable.

Desborough Surgery 2019-11-05 Person 2 5 0

I’ll just like give the review that Desborough surgery has the most rude receptionist staff, the receptionist staff don’t have any discipline or politeness when it comes to talking to patients. There are all sorts of patients who go to Desborough surgery with all sorts of problems. Unfortunately they are put in mental stress by talking to Desborough surgery’s rude receptionists. I want call of them rude but there are a couple who don’t have any manners to speak to patients. I have had few very bad experiences with the receptionist here, so have most of my family and friends. The receptionist in surgery have an health care duty, which they clearly don’t follow, and in fact stress there patients out more by shouting at them over the phone. There have been people who have previously given bad review to the receptionist here, Desborough surgery have done nothing. So me and my friends have decided to take this to the next level and our gonna complain to higher authorities.